Mission Statement
We make a positive difference by providing patient centered primary care and customer focused service. In living our values, we foster an enriching work environment, provide leadership, and collaborate with others in the improvement of health.
Vision Statement
Core Business
Pacific Medical Group envisions being an independently held primary care group with the following attributes:
• An integrated medical practice that serves patients in the community
• A provider of choice for primary care services for our patients and partners because of excellent patient-centered medical care, customer service and value
• An employer of choice for recruiting, developing and supporting excellent physicians, providers and associates in a team environment and culture
• A profitable organization that is financially strong
Management Services Organization
Pacific Medical Group vision includes:
• Providing an array of value-added services that are innovative, affordable and accessible, and enable customers to focus on their core business
• Growing in a manner that strengthens our existing customers, and is manageable and sustainable
• Remaining on the forefront of the incorporation of technological changes that improve practice management services
• Generating a return that supports the profitability of the entire organization
Values and Associated Operating Principles
Integrity
• Honesty will be the hallmark of all our dealings
• We will be worthy of trust
• Our communications will be open and honest
• We will be good stewards, providing medical care and services that are appropriate, cost-effective and valued
• We will act in our patients’ and customers’ best interest
Trust & Mutual Respect
• Our actions and behaviors exemplify trust and mutual respect for our patients/customers, each other, and those outside our organization
• We support the opportunity for all to express their ideas and opinions free of judgement
• We treat each other in a manner that is courteous, professional and supportive of a team environment
Focus and Direction
• Every person in the organization sees and understands our mission, values and vision
• Everyone lives our mission and values, and nurtures and supports this behavior in others
• The organization’s mission, values and vision will be operative in all our decisions
Open Communication
• We are committed to open communication through continuous dialog at all levels of our organization
• We create and maintain a safe and respectful environment for the exchange of ideas and the resolution of differences
• We embrace the active listening process – “seeking first to understand and then to be understood”
• We agree to share information fully and honestly
• We maintain confidentiality
Shared Leadership/Responsibility
• We support leadership that is accessible to all
• Commitment, responsibility and accountability are shared throughout the organization
• We create an organization that fosters and supports shared leadership and is committed to mentoring and continuous learning
• We support decentralized decision making by appropriate delegation and by trusting others
Fun
• We create activities and events that are integrated into our work and celebrate success
• We create an environment that encourages a sense of humor
• We encourage the expression of joy, laughter, and humor
• We establish traditions, ceremonies, and rituals that celebrate important events
• We create a working environment that enhances and enriches our lives